Returns and Postage
If for some reason you are not happy with your items, please contact us within 7 days of purchase and we will do our best to resolve any issues. Returns are only accepted on unused items, with the exception of faulty products. No returns for change of mind. Return postage will not be covered by Lulu and Lo.
We have two different postage prices depending on the weight of your order, Australia wide. Prices are either $5 for lighter items or a flat rate postage of $9.95, price is automatically calculated at checkout. Orders over $120 receive free postage Australia wide. We post worldwide, flat rate $35. Parcels are tracked and tracking number will be sent once order is complete via email, letter mail for bibs has no tracking. Delivery times will vary depending on your location. Please do not email for information relating to an untracked item.
Ready made items are sent within one to two business days, however some bibs are made to order and may take longer. Please email me if you need your order within a specific time.
Any information we receive from you is purely so we can effectively deliver your goods, or to communicate information you choose to receive. Your information will not be shared with any other party under any circumstances and all information is stored securely.
All of the designs, content and photographic material found on Lulu and Lo's website are subject to copyright and are the property of Lulu and Lo. Under no circumstances can our designs, content or photographic material be used without our consent.